With over 25 years in the technology industry, Pam brings seasoned expertise and trusted leadership to every role. She has successfully led organizations across diverse market segments, managing P&Ls from $35M to over $1B, and consistently delivering results that matter.
Pam’s career spans a wide range of roles—from selling and consulting to engineering, product management, go-to-market strategy, operations, and leading large global teams. She has served as President & COO, Chief Customer Officer, and Global SVP and VP of Customer Success and Professional Services. Wherever she goes, Pam brings a unique ability to break down barriers, align teams, and drive measurable impact—for both people and profits.
More than anything, Pam is passionate about developing leaders. She believes the greatest business outcomes happen when companies focus on the right things—people and purpose. Her philosophy is simple: invest deeply in customers and employees, and the results will follow.
At 140 lbs, Buster can be intimidating at first glance, but he’s truly a gentle giant. Calm, easygoing, and full of quiet affection, he brings a sense of peace wherever he goes.
Ruger is the complete opposite of Buster. Weighing in at 75 lbs, he’s always on the move—ready for anything and everything. Energetic, alert, and adventurous, Ruger keeps life exciting.
Everything Rises and Falls on Leadership
The Toughest Person to Lead is ALWAYS yourself
The Law of Intentionality: Growth Doesn't Just Happen
The Law of Awareness:
You Must Know Yourself to Grow Yourself
The Law of Consistency: Motivation Gets You Going, Discipline Keeps You Growing
The Law of Sacrifice:
A Leader Must Give Up to Go Up
At BigPaw CX, we are dedicated to transforming how you interact with your organization, your customers and how to become an influencer.
Growth is essential to every company, to every customer, and every person.
Change starts with YOU!
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